Is Back Market legit?
Back Market is a large marketplace for refurbished phones. It doesn't refurbish phones itself: independent sellers do, and Back Market sets the rules they sell under. This page sums up what customers say, so you can decide. We haven't bought and tested phones ourselves.
SimSift may earn commission if you buy through our Back Market links. It never changes what we say or how deals are ranked. How we make money.
What customers say
What customers say about Back Market
Trustpilot 4.2/5 from 42,383 reviews (rating read 25 Oct 2026; themes from recent reviews read 24 Oct 2026).
Often praised
- Phones often arrive in very good condition
- Fast delivery
- 1-year warranty and 30-day returns
Common complaints
- Courier delays and missed deliveries
- Battery health sometimes lower than hoped
- Slow trade-in payments
What to check before you buy
- Battery: some reviews say battery health was lower than hoped. Check the listing's battery details before you buy, and test the battery as soon as the phone arrives.
- Warranty and returns: check the warranty length and return window on the listing. Our feed shows a 12-month warranty on the listings we use.
- Unlocked: we only list unlocked phones, so they work with any UK SIM.
- Trade-ins: some reviews say trade-in payments were slow, so allow extra time.
Back Market prices from today's feed
| Phone | Storage | From |
|---|---|---|
| iPhone 13 | 128GB | £172.00 |
| iPhone 14 | 128GB | £200.00 |
| iPhone 15 | 128GB | £297.00 |
| Galaxy S23 | 128GB | £209.00 |
| Pixel 7a | 128GB | £165.00 |
Cheapest in-stock, unlocked, refurbished listing per model in Back Market's Awin product feed, fetched 25 Oct 2026. Prices change often; check the final price on Back Market.